Payment methods

We accept payment through Paymate Australia, Paypal and direct bank transfer. Full encryption is in place for these transactions.

Shipping & Delivery

All orders are shipped via Australia Post within three working days from when we receive your payment. .

Returns Policy

If the products you have purchased are faulty or is not fit for its intended purpose please contact us and we will work with you to make sure that you are able to complete your sewing projects. However we will can not accept the return of patterns and books.

Customer Service Policy

Shiralee Stitches is an Australian registered business – ABN: 5 582 939 224

Shiralee Stitches is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are available and pricing is true and correct. In the event that an ordered item is not available (this can occur when our shop is out on the road and there is a delay updating the website) or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Our privacy policy is quite simple: your details are not shared, sold or passed on to anyone, for any reason, other than your address to the post office, to post out your purchases. Please remember to update your address, telephone and email details as they change, to avoid delays and incorrectly addressed mail. We do not pass your email or telephone details on to anyone, for any reason.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may use the information to customise the website according to your interests.

IT Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.